Welcome to Obrempong Home! We are committed to delivering your orders efficiently and securely. Please take note of the following shipping details:
- For orders within the US, our standard shipping typically ranges between 5 to 12 days from the date of purchase. However, please understand that delivery times may vary based on your location and occasional unforeseen circumstances.
- International orders usually take between 7 to 16 days from the date of purchase. Please bear in mind that international shipping times may fluctuate due to customs procedures and varying delivery schedules in the destination country.
- Upon order confirmation and processing, you will receive an email containing your order's tracking information. This will enable you to monitor and track your shipment's progress.
- The estimated shipping times serve as general guidelines. Actual delivery times might be impacted by factors beyond our control, such as customs clearance, local courier services, or unexpected events. Rest assured, we are dedicated to ensuring a smooth shipping experience for our customers.
For specific inquiries or urgent shipping requirements, please reach out to our customer service team at Obremponghome@gmail.com for personalized assistance.
We appreciate your patience and understanding as we work diligently to deliver your orders promptly and securely.
Thank you for choosing Obrempong Home for your purchase.
Welcome to Obrempong Home! We aim to ensure your satisfaction with every purchase. Please review our returns policy below:
- We accept returns for products within 28 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return:
- To initiate a return, please contact our customer service team at ObrempongHome@gmail.com to receive a Return Merchandise Authorization (RMA) number. Returns made without prior authorization may not be accepted.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Customers are responsible for the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items:
- In the case of receiving a damaged or defective item, please contact us immediately at ObrempongHome@gmail.com with details and photographic evidence for assessment and resolution.
- We currently do not offer direct exchanges. If you require a different item, please follow the return process for the unwanted item and place a new order for the desired item.
- Our returns policy is subject to change without prior notice. Any alterations will be updated on our website accordingly.
If you have any additional questions or need further clarification, please don't hesitate to reach out to our customer service team.
Thank you for choosing Obrempong Home.
Cleaning & Care
Our handmade Kente pillows and blankets are crafted with care to ensure they are machine-washable. We recommend using a gentle cycle with cold water and a mild detergent. For added protection, placing the items inside a pillowcase or laundry bag can help maintain their vibrant colors and quality over time.
- Handwashing in Cold Water: If suitable, handwash the Kente blanket or pillow in cold water using a mild detergent. Gently agitate the water and avoid harsh scrubbing to preserve the fabric's colors and quality.
- Rinse Thoroughly: Ensure the detergent is completely rinsed out to prevent residue from affecting the fabric.
- Air Dry: Lay the item flat or hang it to air dry in a shaded area. Avoid direct sunlight to prevent color fading.
- Handle with Care: Refrain from wringing or twisting the blanket or pillow vigorously. Avoid using bleach or harsh chemicals as they can damage the fabric's vibrant colors and texture.